We’ve been listening to your feedback, and we’re excited to share the improvements we’ve made to the Young Carer Bursary Program. These changes are all about making things easier for you. We’ll continue to make changes, so continue giving us your feedback.
Before. Our old system wasn’t the best. Let’s just say it’s gone.
Now. Create one account that works every time you use our new system. Less frustration, guaranteed!
Before. We asked for information bit by bit throughout the process, which could be time-consuming.
Now. We ask for all the information upfront, including your bank details. This means less back-and-forth, you know exactly what’s needed from the start and you don’t hear from us throughout the year.
Before. If you’re under 18, getting parental consent could be a paperwork headache.
Now. We’ve gone digital! After you submit your application, we’ll:
Before. We asked for lots of supporting documents.
Now. We’ve reduced the amount of documentation required. Less scanning, less uploading, less stress!
Before. You could be successful, unsuccessful or have conditional approval.
Now. We just let you know if you’re successful or unsuccessful.
We made these improvements because:
While we’ve worked hard to make these improvements, we know change can sometimes be confusing. If you have any questions about the new process:
We’re always looking to improve. If you have suggestions or feedback about these changes or any other aspect of the Young Carer Bursary, please let us know. Your input helps us make the program better for all young carers.