Our commitment to protecting your privacy. This privacy policy applies to the collection, storage, use and disclosure of personal information. By or on behalf of Carers Australia LTD. Referred to in this policy as “Carers Australia”, “our”, “we” or “us”. Please read it carefully.
We are committed to protecting your personal information, and ensuring its privacy, accuracy and security. We handle your personal information in a responsible manner in accordance with the Privacy Act 1988 (Act). And the Australian Privacy Principles (APPs).
By giving us your personal information when you contact use any of our services or products, visit our website www.youngcarersnetwork.com.au. You agree to your information being collected, stored, used and disclosed as set out in this Privacy Policy.
‘Personal information’ means information or an opinion about an identified individual. Or an individual who is reasonably identifiable, whether true or not, and whether or not recorded in a material form.
‘Sensitive information’ (a type of personal information), means information or an opinion about an individual’s race or ethnic origins. Political opinions and associations, religious beliefs or affiliations, philosophical beliefs, sexual preferences or practices. Trade or professional associations and memberships, union membership, criminal record, health or genetic information or biometric information.
We may collect your personal information from a range of sources. This includes from you, your parents or guardians, recruitment agencies, contractors, business partners, our member organisations and government agencies. For example, we may collect your personal information when you request or acquire a product or service from us. (Including when you receive government assistance or a grant that we administer, or when you receive, join or participate in our programs and services. This includes advocacy services or other carer supports and services. When we provide a service or product to us, apply for employment or communicate via our website, by email, telephone or in writing.
Wherever reasonable and practicable, we collect personal information from the individual to whom the information relates. If you provide personal information about someone other than yourself. You agree that you have that person’s consent to provide the information for the purpose for which you provide it to us. You also agree that you have told the person about this Privacy Policy and where to find it.
The personal information we may collect includes:
We will only collect your sensitive information if you have consented to us doing so. For example, as part of information collected about directors and employees for company and human resource management purposes. Or where required or permitted by law.
We only collect personal information by lawful and fair means. We usually collect personal information from:
If we receive personal information about you that we have not requested. We will determine that we could not have lawfully collected that information under the APPs had we asked for it. We will destroy or de-identify the information if it is lawful and reasonable to do so.
Where lawful and practicable, we will give you the option of interacting with us anonymously or using a pseudonym.
We only use your personal information for the purpose for which it was provided to us. For related purposes or as required or permitted by law. Such purposes include:
We may disclose, and you consent to us disclosing, your personal information to third parties:
We may use and disclose your personal information. This is to provide you with information about our services and products that we consider may be of interest to you. (Other than sensitive information). You may opt out at any time. If you do not, or no longer, wish to receive marketing and promotional material. You may do this by contacting us via e-mail or in writing requesting that we no longer send you marketing or promotional material. Or where applicable, clicking the “Unsubscribe” button.
We may disclose, and you consent to us disclosing, your personal information to third parties:
We will only use or disclose your sensitive information for the purpose for which it was initially collected. Or for a directly related purpose, as required or permitted by law, or where you consent to the use or disclosure.
We do not disclose personal information to third parties outside Australia, unless required or permitted by law.
We take reasonable steps to protect your personal information from misuse, interference, loss and unauthorised access, modification and disclosure. Such steps include physical security over paper-based and electronic data storage and premises. Computer and network security measures, including use of firewalls, password access and secure servers. Restricting access to your personal information to employees and those acting on our behalf who are authorised and on a ‘need to know’ basis. Retaining your personal information for no longer than it is reasonably required, unless we are required by law to retain it for longer. And entering into confidentiality agreements with staff and third parties.
Where we no longer require your personal information, including where we are no longer required by law to keep records relating to you. We will ensure that it is de-identified or destroyed.
An “eligible data breach” as unauthorised access or disclosure of information, or loss of information. That a reasonable person would conclude is likely to result in serious harm to any individuals to whom the information relates. And it has not been possible to prevent the likely risk of serious harm.
To determine whether access, disclosure or loss of information would likely result in serious harm to any of the individuals involved. The following factors will be considered:
There may be reasonable grounds for us to suspect there has been a data breach. We will take all reasonable steps to carry out an assessment as soon as practicable. (And within 30 days after we become aware of the suspected breach). We will assess whether or not the data breach is an eligible data breach.
If there are reasonable grounds for us to believe that there has been an eligible data breach. And it is not exception under the Act applies, then we will prepare a written statement including:
If there is an eligible data breach of more than one entity. We will set out the details of those other entities in the manner described above.
We will provide this statement to the Office of the Australian Information Commissioner (the Commissioner). We will then notify the contents of the statement to each of the individuals to whom the relevant information relates. And to individuals who are at significant risk from the eligible data breach.
If it is not practical to contact you in this way, we may publish the statement on our website.
Please be aware there are exceptions under the Act which may not require us to notify an individual/s of an eligible data breach. For example, where we have taken action before any serious harm occurs and, as a result of the action. A reasonable person would conclude the access or disclosure will not be likely to result in any serious harm. Or where the Commissioner has declared that we are not required to give any notification.
We take reasonable steps to ensure that your personal information is accurate, complete and up to date. However, we rely on you to advise us of any changes or corrections to the information we hold about you. If you consider that the information, we hold about you is not accurate, complete or up to date. Or if your information has changed, please let us know as soon as possible.
You may request access to the personal information we hold about you by contacting us. We will respond to your request within a reasonable time. We will provide you with access to the information we hold about you unless otherwise permitted or required by law. If we deny you access to the information, we will notify you of the basis for the denial unless an exception applies. Where reasonable and practicable, we will provide access to the information we hold about you in the manner you request. No fee applies for requesting access to information we hold about you. However, we reserve the right to charge a reasonable fee where we do provide access.
If you believe that personal information, we hold about you is incorrect, incomplete or not current. You may request that we update or correct your information by contacting us. We will deal with your request within a reasonable time. If we do not agree with the corrections, you have requested. For example, because we consider that the information is already accurate, up‑to‑date, complete, relevant and not misleading. We are not required to make the corrections. However, where we refuse to do so, we will give you a written notice setting out the reasons.
Identifiers: We do not adopt, use or disclose government related identifiers except as required or permitted by law
If you have a complaint in relation to the collection, storage, use or disclosure of your personal information. Please contact our Privacy Officer. You will need to provide us with details of your complaint. And any supporting evidence and information. We will review all complaints received. Our Privacy Officer will respond to you. If you are not satisfied with our response. You may discuss your concerns with or complain to the Australian Privacy Commissioner via www.oaic.gov.au.
We reserve the right to revise this Privacy Policy or any part of it every twelve months. Please review this Policy periodically for changes. Any revised policy will be placed on our website at www.carersaustralia.com.au/privacy-policy. Your continued use of our website, services or products, requesting our assistance. Or provision of further personal information after this Privacy Policy has been revised, constitutes your acceptance of the revised Privacy Policy.
How to contact us: If you have any questions about this Privacy Policy, please contact Carers Australia:
