Frequently Asked Questions

We have provided answers to some of the most frequently asked questions about the Young Carer Bursary.

I cannot access my old account details

As we have created a new system you will not be able to access your old account details.  This will not affect payment four which will be paid in October.  Historical data will be migrated at a later stage.  We recommend using Google Chrome or Microsoft Edge as your browser.

My log in and password are not working

As the system is new you will need to re-register.  Please use the sign up button to create a new account. Historical data will be migrated at a later stage.  We recommend using Google Chrome or Microsoft Edge as your browser.

How do I know if I am eligible?

To be eligible for the Young Carer Bursary Program, you must be:

  • providing unpaid care and support to a family member or friend with a disability, a physical or mental illness, a substance dependency, or who is aged.
  • aged between 12 – 25 for the entire time you are receiving bursary.
  • an Australian citizen, or permanent resident; and,
  • studying at high school, TAFE, private college, university, or other tertiary education institutes.

Young carers are not eligible if they hold an advanced diploma, bachelor’s degree or above, or if they are currently receiving another scholarship.

Is the Young Carer Bursary Program income tested?

No.

The sign up is not working for me

You will not be able to register with the same email address as your sibling.  Please use or create a new/unique email address to register.  We recommend using Google Chrome or Microsoft Edge as your browser.

Am I an unpaid carer if I receive a Carer Allowance of Payment?

No.

What if I am under 18?

If you are shortlisted for a bursary we will ask for parent/guardian consent.  An exemption may apply in some circumstances.

Can my other family members, including siblings apply too?

Yes, your family members, including siblings can apply, even if you are caring for the same person.  You will not be able to register with the same email address as your sibling.  Please use or create a new/unique email address to register.

How will I know when applications open?

Applications for the Young Carer Bursary Program open 16 August 2021.
To subscribe to the Young Carers Network and receive notifications about the Young Carer Bursary, as well as young carer events and opportunities, click the link below:

https://youngcarersnetwork.com.au/

To subscribe to the Carers Australia newsletter and keep up to date on programs, news, and events for carers by clicking the link below:

www.carersaustralia.com.au/news-media/our-newsletter/

If I have applied in the past, can I apply again?

Yes. You can apply every year that you meet the eligibility criteria.

I am a current Young Carer Bursary recipient, do I have to apply again for next year?

Yes.  If you remain eligible, young carers must submit a new application for the Young Carer Bursary each year.

What will I be asked in the application?

The application asks:

  • your details and a little bit about you;
  • details of your course/s;
  • about your caring role and;
  • the impact this has on your ability to study and/or attend classes.

Please provide as much information in your answers as possible to give us a clear picture of your caring role and how it impacts you as a young carer.

I have applied or will be applying for another scholarship but am not sure if I have been successful yet.

You can apply for both the Young Carer Bursary and another scholarship.  If successful for both, you will need to choose which one to accept.

Is there a paper-based application form?

No. The application form is only available online via the Young Carers Network website. If you would like support to complete the online application, please see the Who can support me to apply? section.

What if I cannot access the internet?

If you do not have internet access at home, please contact Carer Gateway, a school counsellor, a teacher, or a support worker for assistance. They will be able to provide access to the Young Carers Network website and support you while completing the application.

There are also many ways to access the internet by using Wi-Fi at:

  • School,
  • Libraries,
  • Local businesses,
  • Museums,
  • Youth groups,
  • Mobile hotspot,
  • Shopping centres.

If you are in a rural or regional area and are having issues accessing the internet, please contact the Carer Gateway on 1800 422 737 and they will support you to connect to a local organization.

Can someone else enquire about my application on my behalf?

Yes, if you are under 18, your parent or guardian can contact us and enquire about your application on your behalf.

If a support worker, teacher, or health professional is listed as a contact person they will also be able to enquire or make changes to your record.

The best approach would be to call together so that you are available to provide verbal consent.

I am a young carer who lives with a disability or mental illness, can I have a support person listed on my application?

If you need help, a support worker, teacher, or health professional can be listed as a contact person on your application. They will be able to enquire about the progress of your application, but we will not provide any of your personal information to them without you present.

The best approach would be to call together so that you are available to provide verbal consent.

What if I am over 18 and need support?

If you are over 18 and need help, a support worker, teacher, or health professional can be listed as a contact person on your application. They will be able to enquire about the progress of your application, but we will not provide any of your personal information to them without you present.

The best approach would be to call together so that you are available to provide verbal consent.

What happens if I do not have my own bank account?

You can nominate to have the bursary paid into a parent or guardian’s bank account.

What happens if I was unable to lodge my application due to extenuating circumstances?

The Carers Australia Young Carers Team will look at these on a case-by-case basis. If you have questions about extenuating circumstances, please email ca@youngcarersnetwork.com.au

Will the Young Carer Bursary impact my Centrelink payment?

No. Further information can be found on the Services Australia website under exempt income.

Find information about exempt income here.

If I have an NDIS plan, am I still eligible to apply for the Young Carer Bursary?

Yes. The NDIS does not pay for educational expenses. You should not be asked about your personal spending on education by the NDIS.

How will I know if I have submitted my application successfully?

An email and SMS confirmation will be sent. You can also view the status of your application in the online portal on the My Profile page.

How will you contact me?

The Carers Australia Young Carers Team will usually attempt to contact you via email, so please monitor your inbox frequently and check your junk folder.  An overview of emails we have sent will also be available in your My Profile.

I am unable to get past the income section of the application

Please enter the income as a whole number eg. 16000 – do not use a dollar sign or include the cents

What happens if I am not successful?

An email and SMS notification will be sent. You can also view the status of your application in the online portal on the My Profile page.

I cannot access the Mid-Year Survey

As we have created a new system you will not be able to access your old account details.  This will not affect payment four.  Historical data will be migrated at a later stage.  Links to the survey were sent to young cares on the 13th and 14th of July.  If you cannot find this email please contact the Young Carer Team by using the connect button to be sent a link to the survey.

Still can’t find your answer?

We hear, we’re here. Send us a message or give us a call and we’ll try our best to help answer your query.

Can’t find your answer Photo